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Rocket Servergraph for Managed Service Providers
Build a revenue-generating service around Rocket Servergraph
If you’re a savvy service provider, you’re always looking for ways to generate more revenue while improving customer service offerings. With Rocket® Servergraph, you can reduce the cost of delivering existing services and build new revenue-generating services for your customers through driving team productivity and empowering your users.
Build loyalty
If you’ve done backup right, you have various levels of services and SLAs around the backup and recovery of client data, applications, systems, client machines, virtual environments, and more. As you move customers to a new technology, you can include backup as part of a bundled offering that includes backup and recovery.
Custom dashboards build trust; identify additional opportunities
Servergraph dashboards make it easy to communicate service levels to your customers, documenting that you’re meeting contracted SLAs for a successful number of backups. You can filter data for each particular customer with just a few clicks. They can only see their environment and deliver on-demand results that simplify audit prep by tracking that all regulatory requirements for data retention are met. Reviewing dashboards on a regular basis with your customers also gives you additional opportunities for consulting and evolving services with customer needs. And, with a distributed dashboard environment that is simple to use and customize, customers are empowered to create dashboards themselves.
Reduce the costs of delivering services to your customers
As an agentless solution, Servergraph deploys quickly on-premises or in the cloud and has a minimal IT footprint over time. The automated alerts and tracking within the dashboard make it easy for providers to provide new backup and disaster recovery services to geographically dispersed companies — without having to hire an army of technicians.
MSPs can quickly build real-time dashboards for each client to help them better understand their usage and backup activity, and better manage their storage costs. This ultimately provides more value to the client, thereby further deepening the relationship between provider and customer.